Reps live in Gmail and Outlook, and your CRM only knows what they remember to log. workwae syncs their mailboxes, sends from their own address and reports what happens next, so the timeline fills itself in.
// Send from the rep's own mailbox
const send = await workwae.outbox.create({
accountId: rep.accountId,
to: [{ address: "jordan@example.com" }],
subject: "Proposal and next steps",
html: proposal,
reference: "deal_4821",
tracking: { opens: true, clicks: true },
});// Your webhook, when Jordan opens it
{
"type": "message.opened",
"data": {
"reference": "deal_4821",
"actor": "human",
"isMachine": false
}
}Everything below is one API and one typed SDK, on Gmail, Microsoft 365 and IMAP accounts alike.
Every message in the sync window is indexed with its thread, participants and direction, inbound or outbound. A webhook for each new message lets you match it to contacts and deals by address or domain.
Mail in the product overviewMessages go out through the rep's own Gmail, Microsoft 365 or SMTP account, from their address or a send-as alias, with their signature. Schedule a send for later, or give reps a window to undo it.
Mail in the product overviewTurn on open and click tracking per send or per account. Each hit is classified as a person or a machine, such as an image proxy, prefetch or link scanner, so automated opens don't inflate engagement.
Mail in the product overviewDelivery failures are matched to the send that caused them and reported as message.bounced. With AI features on, replies to your sends are classified as human replies, auto-replies, opt-outs or bounces, with out-of-office return dates.
Store Handlebars templates for the whole team or one rep, and send one personalized message per recipient. Sends to a list get one-click unsubscribe and skip suppressed addresses.
Mail in the product overviewSync Google, Microsoft 365 and CardDAV contacts, and read the events on a rep's calendars, so the CRM knows who they met and when.
Contacts in the product overviewFrom your app, through a hosted connect page or your own UI. Or an administrator connects the whole team at once with Google Workspace delegation or Microsoft 365 admin consent.
Mail, calendars and contacts are indexed and kept current with provider push, and every change becomes a signed webhook and an entry in the change feed.
Match messages to records by address, send with your own reference, and update the deal when a message is opened, clicked, bounced or answered.
Every use case runs on the same accounts, events and SDK. See all use cases.
Bring candidate threads into your ATS and book interviews on real calendars with the meeting link attached.
Find free time across attendees and write events, recurring series, RSVPs and meeting links back to the calendar.
Turn shared inboxes into tickets with filtered webhooks on new mail, and reply in the thread from the team address.
Give an agent new mail as it arrives, full messages and threads, and drafts a person approves before anything is sent.
We are onboarding a small number of teams. Tell us what you are building.